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Shipping Policy
This Shipping Policy is formulated in accordance with EU logistics regulations and consumer protection regulations. It applies to all customers (hereinafter referred to as "you") who place orders for sleepwear products within the EU through our official website (bridgeunify.com) or email ([email protected]). It aims to clearly inform you of the shipping process, shipping timelines, cost standards, logistics tracking, and exception handling procedures for purchasing our sleepwear products, thereby protecting your rights regarding shipping.
1. Scope of Application
This policy applies to Unity Bridge Trading Ltd's shipping services for sleepwear products from warehouses (or partner warehouses) within the EU to EU member states (including the 27 EU countries and European Economic Area countries such as Iceland, Liechtenstein, and Norway). It does not cover shipping outside the EU. (If you require shipping outside the EU, please contact us in advance at [email protected] to arrange a customized shipping plan.)
2. Shipping Process and Timelines
Order Confirmation and Stock Preparation
After you successfully place your order and complete payment, we will email you an order confirmation within 24 hours, including the order number, product details, and estimated shipping time. Afterwards, we'll begin the stocking process, where we'll re-inspect the sleepwear for quality and reinforce its packaging (using moisture-proof and pressure-resistant packaging to protect it from damage during transit). This stocking process typically coincides with shipping.
Shipping Time
From the date your order is successfully paid and sufficient inventory is available, we promise to ship within 5-7 days (excluding weekends and EU statutory holidays such as Christmas and Easter). In exceptional circumstances, such as a surge in order volume or temporary supply chain adjustments, shipping may be delayed by 1-3 days. We will email you the reason for the delay and the new estimated shipping time in advance.
Shipping Notification
After shipment, we'll send a shipping notification email to your specified email address within 24 hours. This email will include the tracking number, carrier name, tracking link, and estimated shipping time, allowing you to track your shipment in real time.
3. Shipping Time and Carriers
Shipping Time
Taking into account the geographical location of EU member states, the distribution of logistics hubs, and customs clearance efficiency (for cross-border shipments between member states), our pajamas products ship within and outside the EU within 10-40 days. The specific shipping time varies depending on the country/region of the delivery address.
Note: Shipping time is calculated from the date the goods are shipped from our warehouse and does not include additional time due to customs clearance delays (if any), weather disasters, logistics strikes, or other force majeure. If a force majeure delay occurs, we will promptly notify you via email of the latest progress.
Partnered Carriers
To ensure stable transportation and cargo safety, our EU-based logistics carriers are all well-known, legally licensed, and widely available logistics companies, including but not limited to:
International carriers: DHL, UPS, and FedEx (primarily responsible for Western European and cross-border orders requiring high-efficiency shipping);
Domestic European carriers: DPD, GLS, Royal Mail (UK), and La Poste (France) (primarily responsible for shipping within and around member states, offering more cost-effective shipping). We will automatically match the optimal carrier based on your delivery address, order amount, and shipping requirements. You can also specify your preferred carrier when placing an order (please confirm availability and any potential cost differences).
4. Shipping Fees
Fee Calculation
The shipping fee within the EU is calculated based on the weight, volume, and country/region of your sleepwear purchase. The specific fee will be displayed in real time at the checkout page after you enter your delivery address.
Tax Information
Value Added Tax (VAT) for EU shipping is included in the order amount and is not an additional fee. Any additional taxes or fees due to local customs regulations (such as remote area surcharges) will be borne by us and will not be paid out of pocket.
5. Tracking and Shipment Receipt
Tracking
You can track the status of your shipment through the following methods:
Official Tracking: Log in to bridgeunify.com, go to the "My Orders" page, find the order, and click "Tracking" to be redirected to the carrier tracking page. Enter the tracking number to view the real-time location and shipping progress.
Carrier Tracking: Visit the carrier's official website (e.g., DHL: https://www.dhl.com/) and enter the tracking number from the shipping notification email.
Customer Service: If you are unable to track your shipment using the above methods, please email [email protected] and provide your order number and tracking number. Our customer service will assist you with tracking and provide feedback within two business days.
Goods Receipt
Delivery Address Confirmation: Please accurately fill in your delivery address (including street address, address, postal code, and contact number) when placing your order. If the goods are undeliverable, returned, or lost due to incorrect address information, you will be responsible for any resulting re-shipping charges.
Delivery Requirements: The carrier will prioritize contacting you for delivery. If you are unable to sign in person, you may authorize someone else to sign on your behalf (please indicate the person's information in advance on the logistics tracking page or by contacting the carrier). Before signing for the goods, please ensure that the packaging is intact and free of damage or signs of opening. If the packaging is damaged, you may refuse to sign for the goods and contact the carrier and our customer service ([email protected]) immediately. We will assist with reshipping or refunding.
Delivery Confirmation: Once the goods have been signed for, the system will automatically update the order status to "Signed for" and send you a receipt confirmation email. If you haven't received your shipment within the estimated shipping time, or if it's shown as "Signed for" but you haven't actually received it, please contact our customer service within 7 days so we can promptly verify the shipping process with the carrier to avoid exceeding the deadline for filing a complaint.
6. Exception Handling
Shipping Delays
If your shipment takes longer than the maximum estimated shipping time for your region (e.g., more than 20 days for Western Europe, more than 40 days for remote areas), and it's not due to force majeure, you can request delay compensation by contacting [email protected]. We will also assist in expediting the shipping process to ensure your shipment arrives as quickly as possible. Lost or Damaged Goods
Lost or Damaged Goods: If the shipping tracking shows "Lost Goods" or the carrier confirms the goods cannot be recovered, you can choose "Reshipment" or "Full Refund." We will process the request within 7 days of confirmation of loss (reshipment will be processed according to the normal shipping timeline, and full refunds will be refunded to your payment account via the original method, with the arrival time subject to the payment platform's processing time).
Damaged Goods: If the pajamas are found to be damaged, stained, or otherwise damaged during transportation after you sign for them (you must provide photos/videos of the damage and photos of the packaging as proof within 48 hours of signing for them), we will replace the product free of charge (or provide a full refund if requested) and cover the shipping costs for the damaged product.
Customs Clearance Issues
Cross-border shipments between EU member states generally do not require additional customs clearance (protected by the EU Single Market). However, if customs detention occurs due to unforeseen circumstances (such as product labeling that does not comply with local regulations), we will assist with customs clearance by providing compliance documentation (such as product quality inspection reports and EU CE certification). If customs clearance fails and the goods are returned, we will provide a full refund (including shipping costs) or reissue them after ensuring product compliance (reissue time is subject to negotiation).
7. Policy Updates and Notifications
We may revise this Shipping Policy based on adjustments to EU logistics policies, changes in carrier services, or our own business optimization. Updated policies will be posted on the "Shipping Policy" page of bridgeunify.com and marked with the "Update Date." If the update affects core benefits (such as shipping time, fee schedule, and compensation policy), we will send a notification to your registered email address within 7 days of the update to ensure you are aware of the changes.
Effective Date: This EU Shipping Policy takes effect on the date of publication. Contact Us: If you have any questions about this policy, or require assistance with shipping (such as inquiring about logistics or handling issues), please contact us at [email protected]. We will provide you with professional answers and support within two business days.