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Return Policy
Company Name: Unity Bridge Trading Ltd
Company Registration Number: 20258014035
Official Website: bridgeunify.com
Contact Email: [email protected]
This Returns and Exchange Policy is formulated in accordance with the EU Consumer Rights Directive (Directive 2011/83/EU) and relevant member state regulations. It applies to all consumers (hereinafter referred to as "you") who purchase sleepwear products within the EU through our official website (bridgeunify.com) or email ([email protected]). This policy aims to clarify your return and exchange rights, procedures, and relevant precautions after purchasing our sleepwear products, thereby protecting your legitimate consumer rights.
1. Scope of Application and Core Rights
Applicable Products: This policy applies to all new, unused sleepwear products (including adult sleepwear and loungewear sets) sold by Unity Bridge Trading Ltd within the EU.
Cooling-off Period Rights: In accordance with EU regulations, you have a 14-day cooling-off period after receiving your sleepwear product to return or exchange any product without giving any reason. This period begins on the date you actually receive the product (if you purchase multiple products and they are delivered in batches, the date of receipt of the last product will be used as the return date). During the cooling-off period, you may request a return or exchange at any time without providing a reason, provided that the product meets the return and exchange requirements set forth in this policy.
Quality Issue Guarantee Period: If the pajamas you purchased have quality issues (such as damaged fabric, detached seams, incorrect sizing, significant color discrepancy, or other issues not matching the product description), you may request a return, exchange, or repair within two years of receipt, and we will cover the costs.
2. Return and Exchange Conditions
To ensure a smooth return and exchange process, pajamas requested for return or exchange must meet the following conditions:
Product Condition: The product must be new, unworn, unwashed, and undamaged, with tags and packaging intact (including original packaging, labels, accessories, etc.), ensuring it is not susceptible to resale. If the product is damaged, soiled, or the tag/packaging is missing due to improper use or care, we will not be eligible for the free return or exchange service. This does not apply to quality issues, but you will need to provide relevant proof (such as photos or videos).
Proof of Purchase Requirements: When applying, you must provide a valid order number, proof of purchase (such as a screenshot or email record), and proof of receipt so we can verify the order information.
Special Circumstances:
If the product you received is out of quantity or incorrectly shipped (e.g., a style or size not ordered), please contact us within 72 hours of receipt and provide relevant photos or videos. We will prioritize reissuance or a return and will cover all costs.
3. Return and Exchange Process
Application Initiation:
For unconditional returns and exchanges during the cooling-off period, please contact us through the following channels, stating the reason for return or exchange, order number, and product information:
Email: Send an email to [email protected] with the subject line "EU Return or Exchange Request - Order Number XXX";
Website: Log in to bridgeunify.com, find the corresponding order on the "My Orders" page, submit a return or exchange request, and upload relevant documentation.
Return or Exchange Due to Quality Issues: In addition to the above information, you must provide photos or videos of the product quality issue (clearly showing the problem area and the overall condition of the product) to facilitate our verification.
Review and Confirmation: We will review your return or exchange request within three business days of receiving it and provide you with feedback via email or text message. If approved, we will provide a detailed return address (designated warehouse within the EU), return logistics instructions, and a return or exchange number (to be indicated on the outside of the return package for warehouse verification). If unsuccessful, we will provide a detailed explanation of the reason. Product Returns:
Returns without Reasons During the Cooling-Off Period: You must ship eligible products to our designated address within 7 days after approval. Shipping costs are your responsibility (unless there are quality issues or the product was incorrectly/missingly shipped). We recommend using a tracked shipping service (such as DHL, UPS, DPD, etc.) and retaining the tracking number to track the package status and avoid loss.
Returns or Exchanges Due to Quality Issues/Missing/Missing Shipments: We will provide a shipping subsidy or arrange for a pickup (depending on your EU member state). You will not be responsible for any return shipping costs.
Inspection and Processing:
Upon receipt of the return package at our warehouse, we will inspect and verify the product condition, quantity, and return number within 5 business days. If Acceptance Passes:
Returns: Within 14 business days after acceptance, a full refund (including the product price and original shipping costs, if any) will be made to your original payment method. Refunds are subject to the payment platform or bank processing time.
Exchanges: Within 7 business days after acceptance, your replacement product (same style/size or another style, subject to confirmation upon request) will be shipped and the shipping tracking number will be provided via email.
If acceptance fails (e.g., the product does not meet the return or exchange requirements), you will be notified of the details via email and the product will be returned to you via the original shipping route. Return costs will be borne by you.
4. Cost Instructions
Return Fees:
For returns without reason during the cooling-off period, you will be responsible for shipping costs. If you selected the "Return Guarantee Service" at the time of purchase, you can apply for a partial shipping fee reimbursement from us with the shipping receipt (the specific reimbursement rate is specified on the order page). In the event of quality issues, wrong shipments, missing shipments, quantity shortages, or product failures, we will cover all logistics costs (including return and outbound shipping costs). If you have already paid for shipping, you can request full reimbursement from us with the shipping invoice.
Exchange Fees: Regardless of the reason (quality issues or unconditional exchanges, provided the exchange conditions are met), the logistics costs and product price difference incurred during the exchange process (if exchanging a product of a different price, a price difference will be charged or refunded) will be handled as follows:
Exchanges due to quality issues: We will cover all logistics costs and will not charge a price difference (for products of the same price). If exchanging a product of a higher price, you will be required to pay the price difference; if exchanging a product of a lower price, we will refund the price difference.
Unconditional exchanges during the cooling-off period: You will be responsible for all logistics costs, and the price difference will be handled the same as above.
5. Special Notes
If your return package is delayed or lost due to the logistics provider's fault, you must contact the logistics provider promptly to resolve the issue. We can provide the necessary order proof to assist you in protecting your rights. If the return address we provided is incorrect or incomplete, resulting in package problems, we will assume the corresponding responsibility.
6. Dispute Resolution
If you have a dispute with us regarding a return or exchange, we will prioritize resolution through negotiation (contact email: [email protected]). If negotiation fails, you may file a complaint with the consumer protection authority in your EU member state (e.g., the Verbraucherzentrale in Germany or the DGCCRF in France) or submit a dispute resolution request through a dispute resolution agency in accordance with relevant EU regulations to protect your legal rights.
7. Policy Updates and Notices
We may update this Return Policy based on revisions to EU regulations or business adjustments. The updated policy will be posted on the "Return Policy" page of bridgeunify.com and will be marked with the "Updated Date." If any updates affect your core rights (such as the cooling-off period and fee payment methods), we will notify you via your registered email address within 7 days of the policy update to ensure you are aware of the changes.
Effective Date: This EU Returns and Exchange Policy is effective from the date of publication.
Contact Us: If you have any questions about this policy or need assistance with returns or exchanges, please contact us at [email protected]. We will provide answers and support within 2 business days.